Posts Tagged ‘iphone’

These days it’s not very often we see a company or service praised for such high standards, and it’s not very often we get high standard of customer care, communication and delivery of service all in one package. Well I am pleased to announce, there are still companies out there who pay attention to the needs of their customers to be informed, and to receive a high quality service that is good value.

One such company that I have come across recently is UK iPod Repairs. With the growing number of isomething devices in the home and business these days, it’s very often a week doesn’t go by when someone says “do you know a good place where I can get this fixed?” Well, the answer is yes, I cannot recommend this company more.

I placed an order online for the repair of a cracked iPhone 3GS screen. I’d seen the replacement screens you can buy online and fit yourself, but UK iPod Repairs were offering this service for £40 including return postage and packaging. They were boasting same day repairs and next day return delivery, of course, with any such claims there is always reticense as to whether they can deliver.

Well, I am very pleased to announce that they did deliver on every aspact of their service. The timeline is illustrated below.

  • Saturday, I posted my iPhone, special delivery guaranteed before 1pm on Monday, I wanted it insured having had some bad experiences with damaged goods recently.
  • Monday morning at 10:02 I receive an email confirming my phone had been received by UK iPod Repairs
  • Monday afternoon at 13:27 I received an email confirming my iPhone screen had been repaired and that I will be informed when it has been dispatched.
  • Monday afternoon at 17:02 I received a final email confirming my iPhone had been dispatched
  • Tuesday morning the postman knocks on the door with my iPhone, screen fully replaced with a very high standard of workmanship and fully working.

UK iPod Repairs, I thank you, for delivering a service that is lacking these days, and the service we all crave. Speedy, well communicated, and cost effective. I will certainly, no doubt, use you again in the future, especially as we have at least 5 idevices in our household and my customers have numerous themselves.

UK iPod Repairs full list of services can be found at http://www.ukipodrepairs.co.uk

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With more and more people using iPhones and iPads for email collection we are seeing more problems arising from misconfiguration.

Preparation

  • The first thing to be aware of is that for ActiveSync to work correctly you must be using Exchange 2003 SP2 or higher.
  • There should be a commercial SSL Certificate installed.  Whilst it will work without a commercial certificate, it can be fraught with problems and for the sake of $60 for a SAN/UCC Certificate is it really worth the hassle?  See http://www.exchangecertificates.com for cheap SSL Certificates that will work with Exchange.
  • If still using Exchange 2003 then a SAN/UCC certificate is not required.
  • You will need to ensure that you have port 443 forwarded from your router/firewall to the internal IP address of your Exchange Server.
  • NOTE: Whilst ActiveSync can be configured to work without SSL this is not recommended as port 80 is required to be forwarded from your router/firewall to the Exchange Server.  Also all usernames/passwords/data transmitted between the portable device and Exchange will be in clear text and not encrypted.

Configuration

To setup the Exchange Server account on the iPhone or iPad we need to first select the Settings option.

From settings select “Mail, Contacts, Calendars” as highlighted in red in the image below.

You will then be presented with the screen below.  From here select the Add Account option.

Once selected you will then see the screen below that will display all the options for setting up email accounts on your iPhone.  The one we want is Microsoft Exchange.

Once we have selected Microsoft Exchange you will be presented with the screen below that will ask you for some details regarding your account.

In this screen, you will need to enter your email address, username & password.  I normally enter the email address as the username thus negating the need for the domain name.

If you find this method does not work then you will need to enter the NETBIOS domain name associated with this Exchange Server.  You can find this by right clicking on the user using Active Directory Users and Computers and select properties.  Then under the Account tab the NETBIOS domain name will be listed.  If you enter the domain name on this screen then the username should also be the one that appears on the accounts tab.

Once you have entered the details press Next, at this point the iPhone will attempt to autodiscover your Exchange Server details.  If this fails then you will be presented with the screen below.  Please note it is not unusual for the first check to fail.

If you see the screen above then it might be a little confusing as it looks very similar to the previous screen.  What we have here is the option to enter the server information.  This is the same details that you would use for Outlook Web Access.  So if you use https://outgoing.gkvirtualdomain.co.uk/owa for OWA then the server information you would enter here would be outgoing.gkvirtualdomain.co.uk.

Once you have entered this press Next.

At this stage if you are using a self-signed certificate you will be presented with a certificate dialog box and you must select “Accept”.  If your account has been successfully configured you will see the screen below that will allow you to select what options to synchronise with Exchange.

Further Reading

There are known problems with administrative users when using ActiveSync and this has been covered in an article here by Alan Hardisty: http://alanhardisty.wordpress.com/2010/03/05/activesync-not-working-on-exchange-2010-when-inherit-permissions-not-set/

Troubleshooting ActiveSync with Exchange 2003: http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-configuration-and-troubleshooting/